About RealWorld Holidays

RealWorld Reviews

Independent Reviews of RealWorld

As a small independent company, we understand that you want to make an informed choice about just who would be providing your holiday to South America. With that in mind, we've partnered with Feefo, the leading independent review specialists to allow all our customers to give detailed feedback on their holiday with us.

The process is completely independent of us and we have no control of either who provides a review, or of what that review says. However we're pleased to say that they have been overwhelmingly positive. You can read the most recent independent reviews of RealWorld Holidays here, or head on to the Feefo website to read all of them.

Feedback for RealWorld Holidays has been compiled from 32 customer reviews

DateProductScoreCustomer Comment

Tailor-made holiday to Chile & Argentina

Service:+
Product:+

Service rating : Everything was organised very well, the pick ups were all on time, everything ran smoothly. The only little niggle was that we didn't get a vegan meal on the BA flight from Heathrow to Santiago. Not sure if that was Real Worlds fault or BA's.
Product : I have explained this previously. Very good all round service

Tailor made holiday to Peru and Argentina

Service:++
Product:++

Service rating : Excellent planning of trip with superb local knowledge. My visit to three south American countries was effortless and the local guides provided a personable, friendly and professional service. When changes were necessary such as internal flight time changes they were sorted as well as local liaisons, etc.
Product : They provided exactly what I needed at a reasonable price

Tailor-made holiday to Chile & Argentina

Service:++
Product:++

Service rating : Excellent organisation we had an amazing holiday
All the pick up etc were we well co ordinated a good varied itinerary
Product : Everything was excellent
Good trip

Tailor-made holiday to Chile & Argentina

Service:++
Product:++

Service rating : After my initial contact, Rosie put together an itinerary for us to tour Chile and Argentina. We negotiated the details/dates with many suggestions from her until we had the best fit for our needs/budget. Before we left, we had been informed of any slight changes to schedule and sent a detailed Itinerary.
Everything worked perfectly, with superb guides, reliable transfers, great hotels and memorable day trips.
When Aerolineas Argentina staged a lightning strike on the day we were to fly to Mendoza, Dan at Real World ensured we had a contact at the airport to help us. He took us back int El Calafete, booked a hotel for 2 extra nights, organised a replacement tour for the next day, rebooked airline tickets and transfers so that we had as little hassle as possible as a result of the strike.
After we returned to the UK, Dan also sorted out the various refunds and kept in touch until they were finalised.
This service was over and above our expectations and we can recommend Real World unreservedly if you want to have a hassle-free trip to Chile or Argentina.
Product : Real World worked hard to meet our budget/itinerary and were very good value for money.

Tailor made Holiday to Chile and Argentina

Service:++
Product:++

Service rating : Dan Clarke was fantastic. He tailored a trip to meet our locations requirements but also including many excursions and day-trips which added enormously to the experience. Each e-mail was responded to extremely quickly and from an initial schedule Dan suggested amendments and quickly altered the programme. he identified the best flights and combination to/from South America saving a lot on the flights cost.
Product : All the arrangements were excellent. We were met at each airport, excursion guides and drivers all turned up as expected. We had a couple of small queries while we were away and Dan responded instantly amending the arrangements as requested. I can't praise Real World and Dan enough. If you are thinking of a South America holiday don't look anywhere else. We will definitely be back for our next South america trip.

Tailor made Holiday to Argentina

Service:++
Product:++

Service rating : I dealt with Dan Clarke and he was excellent in every way. He advised me to start with on our trip then organised all our flights and transfers. Being of the older generation I couldn't get the hang of E-tickets to start with but he was very patient with me, explaining everything fully, and I rang on a number of occasions!. We had a fairly serious health scare with my husband between booking and going and Dan was really great and supportive as we weren't sure whether or not we would be able to go. Fortunately we were able to and had a great time.

If I hear of anyone going to Argentina, and quite a few of our friends have been recently, I will point them in Dan's direction.
Product : Very good value for money, transfers were very efficient even though we had booked our own accommodation for family reasons.

Tailor-made holiday to Chile & Argentina

Service:++
Product:++

Service rating : Great personal service from start to finish, in assisting us to develop a customised intinerary, which fully met our needs. Also remote assistance whilst on holiday when local airline changed our flight times
Product : Overall good value, and good quality accommodation

Tailor made Holiday to Chile and Argentina

Service:++
Product:NYT

I wiil recommend them

Tailor-made holiday to Colombia

Service:+
Product:++

Service rating : Another wonderful trip organised by Real World. Their recommendations as to which places to visit were spot on. This is the 5th time I have used Real World and feel they are the best tour operator dealing with South America
Product : Good advice on where to go and what to see. Good range of hotels and excellent agents in Colombia

Tailor-made holiday to Chile, Brazil & Argentina

Service:++
Product:++

Service rating : Great service from initial contact through to updates before we traveled. The local contacts throughout out trips were great, knowledgeable, friendly and could not do enough for us.
Product : Great itinerary put together for us, the team worked with us to pick the hotels we wanted and gave us good choices with a range of prices.

Tailor-made holiday to Chile & Argentina

Service:++
Product:++

Service rating : Pretty much perfect. Answered all the questions I had before my holiday and the holiday itself went like clock work. Don't think they could have done bettter
Product : Just a brilliant experience


On 10-Jan-2019 the supplier responded:
Thanks for your feedback and we're so pleased to hear you are happy with our service and had such a brilliant holiday. We can't wait to help you plan your next trip to South America!

Tailor-made holiday to Chile & Argentina

Service:++
Product:NYT

We booked a 3 week holiday in Chile, including Easter Island, and Argentina through RealWorld Holidays. We had a great time and all the important things worked out really well.
The RealWorld web site is very informative and there are various standard tours plus optional trips for each destination which helps you build a personal trip. RealWorld will also then further tailor this to your requirements, e.g. add on extra days for personal exploration. They also arranged, all the flights and car hire for us. They offer small boutique hotels in interesting areas of town. There is also a useful information pack with a summary of your final itinerary.

Tailor made Holiday to Chile and Argentina

Service:++
Product:++

Service rating : Great service and organisation from RealWorld Holidays.
Product : Well organised and thought out itinerary made sure we had a fantastic holiday.

Tailor-made holiday to Brazil & Argentina

Service:++
Product:++

Service rating : Excellent booking procedure, including informed advice on destinations. First class guides who were knowledgable, humorous and spoke good, clear English.
Product : The whole holiday ran like clockwork and a host of venues were packed into the time available without feeling rushed.

Tailor-made holiday to Peru & Ecuador

Service:++
Product:+

Service rating : RealWorld take care to establish exactly what is wanted and offer either solutions or a range of options to ensure that what is eventually committed is a good match.
Polite and courteous at all times and responding quickly and appropriately.
The company also provide excellent basic information about both the locations and the intentions of the various trips and journeys, together with requirements and essentials.
The choices of hotel were all excellent bar two which were merely good, and that related to limited availability.
Product : The concierge services contracted were all very good; arriving early, comfortable vehicles and polite staff. Where private tours had been organised rather than group excursions, this was excellent every time and the option of private guidance was clearly the best option.
The photos attached illustrate the huge range of interesting items, other than major attractions like Titicaca and Machu Picchu.
The group excursions were very good, with the exception of one (Nevada Negra on Galapagos). We were also unable to feed back on this because the feedback form was written in German. This was billed as a day trip with lunch, arriving back afternoon. The taxi was late, but that didn't matter because the packed lunch wasn't ready for another half hour. Then the tour guide announced that because some members wanted to return by 13:30 there would be less breaks and they would be shorter. The trek was led at high speed by the guide about 20 metres in front of everybody else, and only stopping twice to give information. At 9:15 the guide asked who would like lunch (who embarks on a 20Km trek on a full stomach?) and some guests said they would but most of us had only just had breakfast. So we had to stop; the rest of the trip was even faster. That was a rubbish trip.
The other thing to be aware of is the motor-boat taxi service in Galapagos which is a horrendous vomit inducing trip approaching 2 hours duration. Sitting next to guests who are actually vomiting into bin-liners is not the best introduction. All the tourists we met said the same.
We discovered a number of options that had not been offered, but we also had unique options of our own. One particular option that was not offered was a coach swap between Puno and Cusco which avoids returning to Arequipa by swapping coaches high in the Andes. that would also save a day of travelling.
We had to ask about laundry, as living out of a suitcase is easier if you take a lot less. In fact we got most information from Trip Advisor and it was very easy, but take your own scale when buying laundry by the Kg. We were overcharged (3Kg as 5Kg) but that was returned because we had our own scale.
Finally, the restaurant guidance was very good, although not exhaustive, every one of the venues selected was good.

Tailor-made holiday to Chile, Brazil & Argentina

Service:++
Product:++

Service rating : Great service from planning right through to after service
The whole holiday was organised perfectly
The airport transfers were all spot on even when an internal flight had a 7 hr delay!
Hotels overall were excellent,we did have an issue with one but a quick email to Dan and next morning we were moved to another hotel
Product : Fantastic sights,South America must be visited!!

Tailor-made holiday to Peru

Service:++
Product:++

Service rating : A brilliantly organised holiday in northern Peru. It was planned carefully in consultation with us and with expertise ensuring we had the experiences we requested. The services and personnel we encountered were of the highest order and the hotels were as described. The variety of transports (air, car, buses) were appropriate and all transfers worked well.
Product : As mentioned before, planned in consultation with us. Excellent value which provided a friendly and professional service. We felt treated as individuals both in the UK and in Peru.

Tailor-made holiday to Peru

Service:++
Product:++

Service rating : The trip was planned meticulously according to our wishes and the organisation on the ground was faultress.
Product : Outstanding in every way.

Tailor-made holiday to Peru

Service:++
Product:NYT

Everything promised was delivered and all dealings were conducted in a professional and friendly manner. The various hotels, transport arrangements, trips etc were all very good choices and we were really well looked after


On 27-Sep-2018 the supplier responded:
Thank you for taking the time to review your recent holiday with us, and we're so pleased to hear you enjoyed all of your trips and hotels. Just let us know when you are planning your return visit to South America!

Tailor-made holiday to Brazil

Service:++
Product:++

Service rating : Team was responsive to email questions and available via phone also as needed.
Product : Picked same hotel we where looking at and got us a better price.


On 27-Sep-2018 the supplier responded:
Thanks for your feedback, and we hope you enjoyed the wedding! We'd be more than happy to help you with any future holiday plans.

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