Independent Reviews of RealWorld

As a small independent company, we understand that you want to make an informed choice about just who would be providing your holiday to South America. With that in mind, we've partnered with Feefo, the leading independent review specialists to allow all our customers to give detailed feedback on their holiday with us.

The process is completely independent of us and we have no control of either who provides a review, or of what that review says. However we're pleased to say that they have been overwhelmingly positive. You can read the most recent independent reviews of RealWorld Holidays here, or head on to the Feefo website to read all of them.

Feedback for RealWorld Holidays has been compiled from 16 customer reviews

DateProductScoreCustomer Comment

Tailormade Argentina Holiday

Service:++
Product:+

Service rating : Dan and Rosie were brilliant in helping us book our holiday and were really accommodating (and patient!) in get us the best holiday within our budget.
The itinerary which they put together ticked every box with regards locations, hotels and excursions.
I would definitely use RealWorld Holidays again and recommend them to others
Product : I have rated this as a four stars mainly because we were we meant to have a full day tour in Ushuaia, but this was changed to half day without any prior notification or reason.
Other than that, we thoroughly enjoyed everything about our holiday

Tailormade Argentina Holiday

Service:++
Product:++

Service rating : Excellent personal service throughout. Always answered without delay if we needed to phone. The care continued throughout the holiday, with punctual and pleasant drivers waiting to transfer us from various airports to our hotels. There was also a local guide at hand to ease our stay in each location. The city and National Park tours booked for us were also good.
Product : We needed only the transfers ,which were excellent, not wishing to leave anything to chance with several internal flights. We are very used to planning accommodation and routes ourselves; but on a basic costing I found we could not have done it for much cheaper and it was nice to be fully looked after for once.

Tailor-made Chile & Argentina Holiday

Service:++
Product:++

Service rating : From our first contact Dan at Real World seemed to have a grip on the style of trip we wanted to do. We had all the help, patience, and advice that was needed to fine tune the trip. We had a plan we were very happy with. Our trust turned out to be well placed, we liked our locations and hotels. While we were away Dan had a our back all the way. Informing us and re arranging our Santiago hotel when possible riots were planned. When boarders started closing because of the current COVID 19 crisis and we became stranded on Easter Island we were in constant contact with Real World who made last minute arrangements until we could depart the Island and then Chile. Couldn’t have asked for more. We were very well looked after both by head office and their local agents in Argentina and Chile.
Product : Overall good value for money

Tailor-made Chile & Argentina Holiday

Service:+
Product:+

Service rating : the staff are mostly very knowledgeable and responsive to questions. The ability to mix and match their services and diy planning worked well for us.
just a shame that two of the three suggested excursions were very poor value for money
Product : two poor excursions marred otherwise helpful planning

Tailormade Chile & Argentina Holiday

Service:+
Product:++

Service rating : Real World Travel were great during the booking process - very responsive and helpful.
Everything they booked for us went smoothly whilst we were away which was great, apart from one transfer. There was one transfer that they forgot to book for us - luckily we realised the day before as we checked with the tour company and they said we didnt have a transfer booked. We then contacted Real World Travel and they apologised and confirmed that they hadn't actually booked it. So there was no problem as we had found out in advance so just got a taxi instead, but it would have been a major issue if we hadn't checked with the tour company!
We were also charged for excess baggage on one of our internal flights which was a little disappointing. Real World Travel confirmed before our trip that we had 23kg allowance on all of our flights, but we were told at check in that we only had 15kg allowance on one flight and we had to pay excess baggage charges. This was a little annoying considering it was something we checked with RWT beforehand!
Overall the trip was great though and we had a fantastic time.
Product : The trip was amazing - such a great way to see as much of Chile & Argentina as we could in the time we had available. We added a trip up to Iguazu Falls on to the end of our itinerary which was definitely worth it.

Tailor-made Brazil & Argentina

Service:++
Product:++

Service rating : We could not have had better service or recommendations from Dan in booking our holiday. This is a trip i have wanted to take for years, and not confident in booking for myself as i usually would. After a few false starts with other operators, i was starting to think I would need to come up with an alternative destination for my 40th Birthday and wait until my daughter was much older before I would get to take this trip.
From my initial enquiry I felt as though Dan understood what i wanted from my holiday for both my birthday celebrations and taking into account the needs when travelling with a 2 year old (including thinking of things I probably would have missed) I found Dan to be knowledgeable of the areas we wanted to travel, and flexible in accommodating my requests for extra days, or tours etc. The hotels he picked for us were perfect for travelling as a family.

I cannot recommend Dan and RealWorld Holidays more highly.
Product : Once we were in South America, all of our tour guides were exceptional. Passionate and knowledgeable about their cities as well as fluent English speakers, able to engage with our daughter too and keep her interested (quiet...)
At each stop and transfer we were met promptly, calling out especially the Brazil leg of the trip we were guided all the way through to security making sure we had all the help we needed at the airport.
Each hotel was perfect for our needs and brilliantly situated.
Our guides through Iguazu on both sides were helpful and friendly - it was good to know that RealWorld only deals direct with local guides making sure that money paid goes directly to the communities.

Tailormade Peru

Service:++
Product:++

Service rating : I just want to say what an excellent company this is. Dan and team were extremely helpful in tailoring the holiday to cater for a wide range of needs. On arrival in Peru, the local team were very friendly and most importantly took care of 4 tired individuals.

Unfortunately during the holiday I was ill, within 2 hours, the UK team rearranged our holiday with alternative local guides and transport whilst our friends continued their holiday as planned. I was treated with respect and care and they made sure I was on the next flight back to sea level. Although, this was not a planned trip the local manager treated me like family ensuring I was well enough to continue.

The guides, staff at the airports, drivers and the management team were total professionals. It is not often you come across such nice people. Thank You so much.
Product : Great price and enduring memories

Tailormade Chile & Argentina Holiday

Service:++
Product:+

Service rating : Very prompt and proactive service.
Product : Overall, largely met our needs.

Tailor-made Peru

Service:++
Product:++

Service rating : RWH put all necessary arrangements in place for me to have a smooth transit through Peru and trouble free stay. Sub-contracted local support delivered an excellent service and the Muyuna Lodge team were particularly helpful as I had incurred an injury on way to Peru which inhibited my full participation in all planned activities, yet the lodge personnel facilitated me getting the maximum possible benefit.
Product : Excellent team support, good transport arrangements, coastal Lima with its old cultural buildings, small individual shops and new shopping malls, parks and beach, isolated but thriving Iquitos on the Amazon, Muyuna Lodge from which to explore the fauna and flora of the Amazon River, its tributaries and the rain forest; the holiday provided much insight to Peru and its people and gave me many pleasurable sightings and experiences.

Tailor-made Chile & Argentina

Service:++
Product:++

Service rating : Both Rosie and Dan were really helpful and responsive whenever we had contact, either pre-trip and a couple of times while we were on our trip. What I really liked is that they listened and didn't push us to do trips we didn't want to do. Everything was exactly tailored to what we said we wanted do and where we wanted to stay even if it was somewhere they hadn't used before.

They booked a trip we requested, Train to the Clouds, the rest of the time we booked direct either while we were there or before we went. I loved the flexibility of them booking the hard bits like co-ordinating lots of flights and car hire, with us free to do whatever we wanted independently when we reached each destination.

Personally we also liked the minimal hard copy bumf sent out, a very small A5 folder. Seriously, who needs a shed load of paper to take on a 6 week trip with a 15kg weight allowance!

We will certainly use them again and have already recommended their services to friends who are planning a trip next year. For us, much better than the big operators who, in our experience, try to pigeon hole you into a set plan.
Product : As said the organisation of the trip was good but open to our needs and suggestions. What we did was amazing. We spent six weeks mainly in Argentina with a few days in Chile while driving the loop from the Argentina and back through both Lake Districts and Volcano areas. Having this amount of time we covered much of Argentina from the North of Salta Provence to Ushuaia and Tierra del Feugo. Anything we wanted to add as we read more and more was possible for us, we just emailed Rosie and Dan and they listened and then organised the bones of the trip for us, flights, car hire and hotels.

Tailormade group holiday to Peru, Argentina and Brazil

Service:++
Product:++

Service rating : We used RealWorld to plan our recent trip to South America when it became apparent to us that planning a three and a half week holiday visiting all the various places in this vast continent became too daunting. Our initial mistake was to book the flights ahead of speaking to RW but in the circumstances I think they did a wonderful job fitting in an itinerary that started in Lima and ended in Rio. So my first advice would be to speak to them first before booking flights. However once the process began they we totally supportive and tailor made several versions of itineraries before finally settling on one which all six of us agreed upon. Dan was also always available for advice on anything from how best to carry foreign currency to how much spending on meals to budget for and restaurant recommendations.

During the trip we were met by highly professional local guides in every location and transportation was always comfortable. Once when the flight was brought forward by an hour but the pickup taxi wasn't informed, the guy who met us at the airport practically stopped the gate from closing before rushing us through skipping the long queue, so a potential crisis was averted.

So in conclusion I would thoroughly recommend RW Holidays but would suggest first doing some research on the places you want to see (but be guided by their suggestions), the length of your trip, your level of accommodation, an idea of your budget and above all discuss in detail with RW regarding your holiday to get the most out of it.
Product : Private tours well worth paying for in all the popular sites

Tailor-made holiday to Ecuador

Service:+
Product:+

Service rating : Real World once again put together a superb bespoke holiday with great attention to detail
Product : Good recommendations of activities, excursions and hotels. Would have been 5 star if one excursion had been better planned

Tailormade holiday to Peru

Service:++
Product:++

Service rating : Given fairly short notice, RealWorld organised for my wife and I an excellent three week tailor made itinerary, touring Southern Peru and part of Bolivia in May. Tailor made allowed the itinerary to be adapted to our own particular preferences and worked brilliantly. The staff were easily contactable by phone or email and responded quickly to queries. Everything came together without us having to contribute a great deal. We had no issues while travelling that required us to contact Realworld.
All the guides were excellent. All local, very knowledgable, personable and made sure everything went like clockwork.
A great trip, we would definitely use RealWorld again.
Product : Our packed itinerary covered a lot of ground, was value for money and gave us a wide variety of experiences. We wouldn't have changed anything. The accommodation provision was well thought out, with more than adequate hotels for one night stops and more interesting, better accommodation for longer stays. Some of it was really good or exceptional, particularly Sun Island (Lake Titicaca), Cusco and the Amazon. The hotel in La Paz (Rey Palace) was the only one we were disappointed with.
The highlights of the trip - visiting the Islas de Ballestas, flying over the Nazca Lines, Arequipa, Colca Canyon condors, Sun Island, La Paz cable cars, Cusco, Machu Picchu (including the trek) and the jungle.


On 03-Jul-2019 the supplier responded:
Thank you for taking the time to leave your detailed review, and we're so pleased to hear you had a wonderful time and our services met your expectations! We're really proud to work with such fantastic local guides, and without their passion and knowledge we certainly wouldn't be able to offer the unique, tailor-made experiences we can offer. We look forward to helping you plan your next trip!


On 03-Jul-2019 the supplier responded:
Thank you for your comments on the accommodation provided. It's really helpful and we always value your opinion.

Tailor-made holiday to Brazil & Ecuador

Service:++
Product:++

Service rating : Having used this company the previous year for trip a Peru we already had some idea how they work and knew that the experience they bring to the table makes all the difference when trying to maximize the time we that had to see and do the things we wanted. They allowed us to cherry pick from two of their suggested Itineraries (As well as helping us to organise additional activities not in their books) to ensure the holiday was what we wanted and then delivered on the Itinerary perfectly
Product : Brazil was intoxicating and I wish we had been able to spend more time in Rio (Which felt much safer than we expected). The trip to the Iguazu falls was perfect and the following trip to the Galapagos Islands (No 1 on my bucket list) did not disappoint. A truly unique location which left me with no regrets about my investment and some amazing pictures to remember them by.


On 03-Jul-2019 the supplier responded:
Thank you for your feedback, and we're so pleased to hear you had such an incredible, bucket-list worthy trip! We would love to see some photographs!

Tailor made holiday to Peru and Ecuador

Service:++
Product:+

Service rating : They were able to respond to changing circumstances very well. The fact they are a small company allowed for a personalised service, which was appreciated.
Product : Expensive but with reasons relating to circumstances.


On 03-Jul-2019 the supplier responded:
Thank you for taking the time to review your recent holiday with us, and I'm so pleased you had a great time. Hopefully we can help you plan a return trip in the future!

Tailor-made holiday to Brazil

Service:++
Product:++

Service rating : This was our fourth holiday with Real World and once again we had a very well organised trip from start to finish. Even when we discovered our first flight had been cancelled the day before, one phone call to Real World and Dan very quickly booked us another flight. The hotels were good and we had some brilliant tours and guides.
Product : Good communication with Real World. We were looking for a 6/7 day trip in Brazil as part of a longer holiday visiting our son and family in Sao Paulo. They provided us with several options and costs and helped us chose what turned out to be a fantastic trip.

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