About RealWorld Holidays

RealWorld Reviews

Independent Reviews of RealWorld

As a small independent company, we understand that you want to make an informed choice about just who would be providing your holiday to South America. With that in mind, we've partnered with Feefo, the leading independent review specialists to allow all our customers to give detailed feedback on their holiday with us.

The process is completely independent of us and we have no control of either who provides a review, or of what that review says. However we're pleased to say that they have been overwhelmingly positive. You can read the most recent independent reviews of RealWorld Holidays here, or head on to the Feefo website to read all of them.

Feedback for RealWorld Holidays has been compiled from 26 customer reviews

DateProductScoreCustomer Comment

Tailor-made holiday to Peru

Service:++
Product:+

Service rating : Excellent service throughout, from initial enquiry to the end of the trip.
Product : Great holiday, great itinerary, brilliant service. The hotels in Lima and Aguas Calientes could have been a bit better and the hotel in Ollantaytambo was not what we expected. Very basic and noisy. The only saving grace was the good breakfast and the good location. The hotel in Cuzco was good.

Tailor made holiday to Peru

Service:++
Product:++

Service rating : This is the third time I have been away with Real World Holidays, which really I think says it all! They deliver a wonderful experience exactly tailored to your requests.
Product : I requested a number of destinations within Peru and Bolivia and Real World Holidays put together a holiday that met every request.

Tailor-made holiday to Peru

Service:++
Product:++

Service rating : Real World arranged everything so well the holiday was stress free. All of our connections went perfectly and the local staff were fantastic.
Product : Great value for money - we felt like VIP's.


On 14-Jun-2018 the supplier responded:
Thank you for your kind review, and we're so pleased to hear you felt like VIPs on your holiday! We look forward to helping you plan your next trip to South America!

Tailor made holiday to Chile and Bolivia

Service:++
Product:++

Service rating : This was my fourth holiday with Real World and once again they were brilliant. They helped me plan a wonderful bespoke holiday with extremely helpful advice on where to go, where to stay and what to see.
Product : Great value for money. Good choices of itinerary and hotels


On 08-Jun-2018 the supplier responded:
Thank you for taking the time to review your latest holiday with us - it's been a pleasure as always to help you with your travel plans! We're so pleased you had another wonderful trip to South America, and thank you for your feedback, which we greatly appreciate.

Tailor made holiday to Peru

Service:++
Product:++

Service rating : We were impressed and amazed at the organisation that went into making our experience in Peru the holiday of a lifetime.
That this was achieved at every stage from a distance, with different agencies involved was fantastic.
We were very well looked after at every stop, with pleasant, knowledgeable guides and managers. We could have been royalty!
Product : This was a once in a lifetime trip and having experienced 3 weeks in Peru, seeing so much that had been arranged for us, it was definitely value for money.


On 08-Jun-2018 the supplier responded:
Thank you for taking the time to review your recent holiday to Peru with us, and we're so glad you had a fantastic time! It's really nice to hear that you felt so well looked after throughout your holiday, and we hope we can help you plan any future travels to South America!

Self-Drive Holiday to Chile and Argentina

Service:++
Product:++

Service rating : The service from Rosie was excellent. Any queries that we had raised with her were answered promptly. Our tour of Chile and Argentina proved to be well organised and generally, the accommodation was varied and excellent. Unfortunately, Rosie could not teach us Spanish in time for the holiday!! We would recommend that you at least get some basic Spanish before travelling in this area.
Product : The 4 x 4 car was excellent and there were no problems. We would arrange and buy a holiday from Real World again.


On 11-May-2018 the supplier responded:
Thanks for taking the time to leave your kind feedback, and we're so glad you had an enjoyable holiday. It's fantastic to hear that you were happy with our service and the organisation of the trip. Perhaps we can help you with your Spanish in time for your next holiday with us!

Tailor-made holiday to Peru & Brazil

Service:++
Product:++

Service rating : Reliable service, with all aspects delivered as promised. Friendly staff, responsive to any requests.
Product : Great holiday. A once in a lifetime experience.


On 11-May-2018 the supplier responded:
Thank you for reviewing your recent holiday with us, and we're so pleased to hear you had a great time and were happy with our service. We'd be happy to help you with any future trips to South America!

Tailor made holiday

Service:++
Product:++

Service rating : All the way through, from initial enquiry to the holiday itself, they were unfailingly helpful and very prompt in responding to e mails and phone calls. The level of communication generally was excellent, they always did as they said and documents were received in good time. The service felt personal and specific to our circumstances. I really can't fault them at all, it was a pleasure dealing with them and the holiday fulfilled all our expectations.
Product : I would recommend both the holiday and its value for money.


On 17-Apr-2018 the supplier responded:
Thank you so much for taking the time to give your feedback, and we're glad to hear that you had such a wonderful holiday! Thanks also for your kind comments about our customer service, and it's great that you were happy with our communication throughout the booking process. We'd be more than happy to help you plan any future trips to South America!

Tailor-made holiday to Chile

Service:++
Product:++

Service rating : We have just returned from our absolutely fabulous holiday in South America. All guides, drivers and hotel staff couldn’t have been more friendly or helpful.

At each destination our driver and or guide was waiting for us. All flights and excursions were well organised and tickets made available to us well in advance. We couldn’t have been happier with the arrangements made to ensure we had a trouble-free and totally enjoyable experience.

The choice of locations were stunning and the most spectacular was the Perito Moreno Glacier which was jaw dropping! The journey as you cross the Andes mostly by boat is amazing with crystal clear lakes, high mountains,volcanos and the condor circling high above.
Product : This holiday was excellent value, well organised and very memorable for its stunning scenery and the variety of locations


On 29-Mar-2018 the supplier responded:
Thank you for taking the time to review your recent holiday with us, and we're glad to hear you had such a fantastic time! The scenery is Patagonia is incredible, and we too think the boat trip across the Andes in the Lake District is a brilliant way to appreciate it. Let us know if you are planning a return trip to South America!

Tailor made Holiday to Brazil

Service:++
Product:++

Service rating : Real world provided a top class service and if we ever plan to go to South America again we will defiantly be contacting Real World.
Product : Loved every moment of the holiday


On 07-Mar-2018 the supplier responded:
Thanks for your kind feedback, we're so pleased to hear you were happy with our service and had such a lovely holiday. We'd be happy to help you plan your next trip to South America!

Tailor made Holiday to Peru, Argentina and Brazil

Service:++
Product:++

Service rating : From the first time Real World were contacted with my enquiry, they have excelled right through to being on the actual trip. Everything they booked for us happened, every trip was organised perfectly and the Representatives in all 3 countries were so helpful and informative. So thank you, Rosie, Dan, Elias, Julio, Luis, Mandy, Andres and Gus. Such a perfect holiday we will never forget.
Product : Excellent value for money, all day trips and Hotels were well worth what we paid.


On 02-Mar-2018 the supplier responded:
Thank you so much for taking the time to leave your feedback and holiday photos! It looks and sounds like you had a wonderful trip, and we will be sure to pass on your kind words to our partners in South America. If you ever need our help organizing future trips, you know where to find us!

Tailor-made holiday to Chile and Argentina

Service:++
Product:++

Service rating : Well organised itinerary that matched our requirements. Enjoyed the independence of self guided travel but with certainty of accommodation on arrival at a destination. Where there were forced changes due to local conditions, a good alternative itinerary was efficiently organised.
Product : A brilliant holiday providing fantastic experiences.


On 02-Mar-2018 the supplier responded:
Thank you for reviewing your recent trip with us, and we're so pleased to hear you had such a fantastic time!

Tailor-made holiday to Peru

Service:++
Product:++

Service rating : Absolute top notch service from Dan and the team. This was our first ever trip to South America, let alone Peru, and from the moment we contacted Dan there was a real sense that everything was going to be taken care of. We went through a number of different itineraries before we settled on our trip to Peru.

The team in Peru worked very well to make sure our visit was memorable, particularly Eliu and Elias in Lima, and Julio in Cusco. The trip was so well managed that we were never left waiting around or wondering what was happening. Every email and WhatsApp message during our trip was answered promptly. Eliu even went out of his way and brought us to an impromptu lunch in the Barranco district when we told him we wanted to try local cuisine. I was much obliged for that!

To all those representatives who met us at airports, train and bus stations, hotel lobbies, and brought us to wherever it was we were going, many thanks. To the many tour guides we had, especially Boneth in Cusco, and Joel in Machu Picchu, we could not have asked for more knowledgeable guides who really brought the history alive for us.

We had a really memorable trip, and we are already planning to travel to South America in the future with RealWorld Holidays. We could not have asked for better service.
Product : Excellent value for money for the superb level of service. All hotels were good quality, lunches and dinner included on a lot of trips, no waiting around for drivers, just so well managed all round.


On 01-Feb-2018 the supplier responded:
Thank you for taking the time to leave such detailed feedback, and thanks for including some of your holiday photos! We're so pleased to hear that all of our colleagues in Peru looked after you so well, and we'll be sure to pass on your kind comments. We can't wait to help you plan your next trip to South America!

Tailor made holiday to Patagonia

Service:++
Product:+

Service rating : Staff very helpful when organising the trip and good itinerary.
Product : ON THE WHOLE EXCELLENT ACCOMODATION AND TRAVEL LOGISTICS - ISSUES WITH LUGGAGE TRANSPORT ON TREK


On 31-Jan-2018 the supplier responded:
Thank you for taking the time to review your recent holiday with us, and I'm so pleased you were happy with the itinerary. I'm glad our colleagues in Chile were able to sort of the problems with your luggage, and I hope you all enjoyed the trek!

Tailor made holiday and cruise to the Galapagos

Service:+
Product:+

Service rating : Not enough information given on appropriate clothing or items which really were necessary
Product : Guayaquil was an absolute horrible place and to have to spend 24 hours at either end of a first class cruise was a nightmare. There was absolutely nothing nice or interesting about the place


On 12-Jan-2018 the supplier responded:
Thank you for taking the time to give us some feedback on your recent holiday, we will be sure to take in on board and include a more detailed kit list for future clients. We hope your cruise was enjoyable and the beautiful Galapagos Islands lived up to your expectations!

Tailor made Holiday to Ecuador & the Galapagos

Service:++
Product:++

Service rating : Outstanding service from Dan and Rosie. Nothing is too much trouble and they will always find a way to incorporate any special things you want to see or do.
Product : Met at every location by a smiling representative, happy to show and introduce us to the traditions and customs of their country.


On 12-Jan-2018 the supplier responded:
Thank you for reviewing your recent trip with us and we're so pleased you've been happy with our services! We can't wait to help you plan your next trip!

Tailor made Holiday to Peru

Service:++
Product:++

Service rating : From start to finish of our trip we were extremely pleased by the service, care and attention of the detailed people who were allocated to be our guides, helpers and transporters. All accommodation were of an excellent clean standard, meals and breakfast excellent. All accommodation felt very friendly and secure. All modes of transportation were of a high standard. All tour guides were extremely knowledgeable and helpful to our group. The cost of the holiday was very good considering the package we were offered with the different modes of transport e.g. planes, boats, trains, coaches, mini-buses, taxis and variety of hotels and a good mixture of historical sites visited during our 3 weeks stay.
Product : Extremely good value. A 'must do' in any persons life time.


On 12-Jan-2018 the supplier responded:
Thank you so much for taking the time to leave your kind and detailed review. We are very lucky to be able to work with some fantastic guides, and I'm glad you found them so helpful. If you need a hand planning any future trips to South America, you know where to find us!

Tailor made holiday to Argentina

Service:++
Product:-

It all worked perfectly. There was always somebody to meet us at airports and take us to the hotels and the trips were very well organised. The hotels were all excellent.


On 12-Jan-2018 the supplier responded:
Thank you for reviewing your recent trip with us, and it's fantastic to hear that everything went smoothly and that you enjoyed the hotels!

Tailor-made holiday to Ecuador

Service:++
Product:++

Service rating : As always, RealWorld Holidays deliver on high quality and service. We decided to go to Ecuador and the Galapagos Islands with RealWorld Holidays again based upon on our incredible trip to Bolivia, Peru, Iguazu Falls and Brazil 2.5 years ago. It had always been a dream of ours to goto the Galapagos Islands and explore some of Ecuador in the process and we weren't disappointed with what we saw and experienced which was in main part down to the itinerary, standard of accommodation and guides who provided their local expert knowledge.
Product : Again, it had always been a dream of ours to venture to the Galapagos Islands and explore some of Ecuador in the process. We weren't disappointed. It was a marvellous and incredible trip that we will never forget.


On 12-Jan-2018 the supplier responded:
Thanks for your review, and we're so pleased to hear that your dream trip to the Galapagos lived up to expectations! Please don't hesitate to contact us in the future to help plan your next trip to South America!

Tailor made Holiday to South America

Service:++
Product:++

Service rating : Real World were recommended to us when we were thinking about a South American holiday. We had some ideas but none of the travel agents we went to could help us, so we contacted Dan and Rosie at Real World. They were tremendous, offering suggestions about places that we didn't know about and offering advice. After numerous conversations and 5 different itineraries we agreed upon one.
Prior to departure they gave us booklets with advice about the different countries and places that we were visiting. These turned out to be very good.
The holiday itself ran like a dream, all our flights and transfers were sorted and we were met everywhere by English speaking local guides all of whom were cheerful, knowledgeable and helpful.
When we returned home after a month, we did not have any feelings of "i wish we had done that". which in itself says a lot for the company.
I would have no hesitation in recommending Real World to others and if we get chance to visit other places in the continent will definitely use them.
Product : see above for details....


On 17-Nov-2017 the supplier responded:
Thanks for taking the time to leave your lovely feedback and we're so pleased you had such a great holiday! We'd love to hear from you in the future if you plan on returning to South America.

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