About RealWorld Holidays

RealWorld Reviews

Independent Reviews of RealWorld

As a small independent company, we understand that you want to make an informed choice about just who would be providing your holiday to South America. With that in mind, we've partnered with Feefo, the leading independent review specialists to allow all our customers to give detailed feedback on their holiday with us.

The process is completely independent of us and we have no control of either who provides a review, or of what that review says. However we're pleased to say that they have been overwhelmingly positive. You can read the most recent independent reviews of RealWorld Holidays here, or head on to the Feefo website to read all of them.

Feedback for RealWorld Holidays has been compiled from 35 customer reviews

DateProductScoreCustomer Comment

Tailor-made holiday to Ecuador

Service:+
Product:+

Service rating : Real World once again put together a superb bespoke holiday with great attention to detail
Product : Good recommendations of activities, excursions and hotels. Would have been 5 star if one excursion had been better planned

Tailormade holiday to Peru

Service:++
Product:++

Service rating : Given fairly short notice, RealWorld organised for my wife and I an excellent three week tailor made itinerary, touring Southern Peru and part of Bolivia in May. Tailor made allowed the itinerary to be adapted to our own particular preferences and worked brilliantly. The staff were easily contactable by phone or email and responded quickly to queries. Everything came together without us having to contribute a great deal. We had no issues while travelling that required us to contact Realworld.
All the guides were excellent. All local, very knowledgable, personable and made sure everything went like clockwork.
A great trip, we would definitely use RealWorld again.
Product : Our packed itinerary covered a lot of ground, was value for money and gave us a wide variety of experiences. We wouldn't have changed anything. The accommodation provision was well thought out, with more than adequate hotels for one night stops and more interesting, better accommodation for longer stays. Some of it was really good or exceptional, particularly Sun Island (Lake Titicaca), Cusco and the Amazon. The hotel in La Paz (Rey Palace) was the only one we were disappointed with.
The highlights of the trip - visiting the Islas de Ballestas, flying over the Nazca Lines, Arequipa, Colca Canyon condors, Sun Island, La Paz cable cars, Cusco, Machu Picchu (including the trek) and the jungle.


On 03-Jul-2019 the supplier responded:
Thank you for taking the time to leave your detailed review, and we're so pleased to hear you had a wonderful time and our services met your expectations! We're really proud to work with such fantastic local guides, and without their passion and knowledge we certainly wouldn't be able to offer the unique, tailor-made experiences we can offer. We look forward to helping you plan your next trip!


On 03-Jul-2019 the supplier responded:
Thank you for your comments on the accommodation provided. It's really helpful and we always value your opinion.

Tailor-made holiday to Brazil & Ecuador

Service:++
Product:++

Service rating : Having used this company the previous year for trip a Peru we already had some idea how they work and knew that the experience they bring to the table makes all the difference when trying to maximize the time we that had to see and do the things we wanted. They allowed us to cherry pick from two of their suggested Itineraries (As well as helping us to organise additional activities not in their books) to ensure the holiday was what we wanted and then delivered on the Itinerary perfectly
Product : Brazil was intoxicating and I wish we had been able to spend more time in Rio (Which felt much safer than we expected). The trip to the Iguazu falls was perfect and the following trip to the Galapagos Islands (No 1 on my bucket list) did not disappoint. A truly unique location which left me with no regrets about my investment and some amazing pictures to remember them by.


On 03-Jul-2019 the supplier responded:
Thank you for your feedback, and we're so pleased to hear you had such an incredible, bucket-list worthy trip! We would love to see some photographs!

Tailor made holiday to Peru and Ecuador

Service:++
Product:+

Service rating : They were able to respond to changing circumstances very well. The fact they are a small company allowed for a personalised service, which was appreciated.
Product : Expensive but with reasons relating to circumstances.


On 03-Jul-2019 the supplier responded:
Thank you for taking the time to review your recent holiday with us, and I'm so pleased you had a great time. Hopefully we can help you plan a return trip in the future!

Tailor-made holiday to Brazil

Service:++
Product:++

Service rating : This was our fourth holiday with Real World and once again we had a very well organised trip from start to finish. Even when we discovered our first flight had been cancelled the day before, one phone call to Real World and Dan very quickly booked us another flight. The hotels were good and we had some brilliant tours and guides.
Product : Good communication with Real World. We were looking for a 6/7 day trip in Brazil as part of a longer holiday visiting our son and family in Sao Paulo. They provided us with several options and costs and helped us chose what turned out to be a fantastic trip.

Tailor made holiday to Peru and Brazil

Service:++
Product:++

Service rating : A pleasure to work with! All of our concerns were addressed and alleviated.
Product : Impeccable service! Absolutely no worries.

Tailor-made holiday to Brazil, Argentina & Peru

Service:++
Product:++

Service rating : Excellent service from initial booking to answering queries/giving advice prior to trip and during our tour of South America. Highly recommend!
Product : The guides that greeted us in each location were fantastic, knowledgeable and couldn’t do enough to help / ensure our visit was perfect!

Tailor made holiday to Peru and Brazil

Service:++
Product:++

Service rating : The service I received from Real World Holidays was faultless from my first contact with them right throughout my holiday.
Any queries answered/resolved immediately without any hassle.
I can’t recommend them highly enough,
Product : Excellent holiday and excellent support throughout from our guides

Tailor-made holiday to Chile & Argentina

Service:++
Product:++

Service rating : Dan tailor made our trip and was patient and helpful with the numerous changes we requested. The holiday was fabulous and exceeded our expectations. We had an issue with the luggage allowance whilst in Argentina, Dan acted promptly to resolve it to our satisfaction.
We would absolutely use Realworld again
Product : Just written the reason on the previous page!

Tailormade holiday to South America

Service:+
Product:+

Service rating : Excellent service, always someone to meet us,guides were really good with loads of interesting information and good command of English. Holiday ran like clockwork.
Product : Really good tour of South America

Tailor-made holiday to Chile & Argentina

Service:+
Product:+

Service rating : There were some issues with organisation in Chile and Argentina mainly around pick up times for both tours, and more importantly, pickup for internal flights which caused us some unnecessary concern.
However as soon as we involved our agent back in the UK the situations were resolved very quickly. In fact any issues we had were dealt with professionally and promptly by Dan back in the UK>
Product : Again as before. We had a very busy schedule, which was fabulous, and expected it to be tiring, however with the confusion over some flight times and changes to pickup times this resulted in being even more tiring than we had expected.
However, we got to see everything we wanted to see, all the hotels except one were of a good standard and local staff were always welcoming and informative about their local area.

Tailor made Holiday to Chile and Argentina

Service:++
Product:++

Service rating : Every aspect of the holiday was excellent, I would have no hesitation in recommending this company or using them again.
Product : Extremely good value for money

Tailor-made holiday to Chile & Argentina

Service:+
Product:+

Service rating : Everything was organised very well, the pick ups were all on time, everything ran smoothly. The only little niggle was that we didn't get a vegan meal on the BA flight from Heathrow to Santiago. Not sure if that was Real Worlds fault or BA's.
Product : I have explained this previously. Very good all round service

Tailor made holiday to Peru and Argentina

Service:++
Product:++

Service rating : Excellent planning of trip with superb local knowledge. My visit to three south American countries was effortless and the local guides provided a personable, friendly and professional service. When changes were necessary such as internal flight time changes they were sorted as well as local liaisons, etc.
Product : They provided exactly what I needed at a reasonable price

Tailor-made holiday to Chile & Argentina

Service:++
Product:++

Service rating : Excellent organisation we had an amazing holiday
All the pick up etc were we well co ordinated a good varied itinerary
Product : Everything was excellent
Good trip

Tailor-made holiday to Chile & Argentina

Service:++
Product:++

Service rating : After my initial contact, Rosie put together an itinerary for us to tour Chile and Argentina. We negotiated the details/dates with many suggestions from her until we had the best fit for our needs/budget. Before we left, we had been informed of any slight changes to schedule and sent a detailed Itinerary.
Everything worked perfectly, with superb guides, reliable transfers, great hotels and memorable day trips.
When Aerolineas Argentina staged a lightning strike on the day we were to fly to Mendoza, Dan at Real World ensured we had a contact at the airport to help us. He took us back int El Calafete, booked a hotel for 2 extra nights, organised a replacement tour for the next day, rebooked airline tickets and transfers so that we had as little hassle as possible as a result of the strike.
After we returned to the UK, Dan also sorted out the various refunds and kept in touch until they were finalised.
This service was over and above our expectations and we can recommend Real World unreservedly if you want to have a hassle-free trip to Chile or Argentina.
Product : Real World worked hard to meet our budget/itinerary and were very good value for money.

Tailor made Holiday to Chile and Argentina

Service:++
Product:++

Service rating : Dan Clarke was fantastic. He tailored a trip to meet our locations requirements but also including many excursions and day-trips which added enormously to the experience. Each e-mail was responded to extremely quickly and from an initial schedule Dan suggested amendments and quickly altered the programme. he identified the best flights and combination to/from South America saving a lot on the flights cost.
Product : All the arrangements were excellent. We were met at each airport, excursion guides and drivers all turned up as expected. We had a couple of small queries while we were away and Dan responded instantly amending the arrangements as requested. I can't praise Real World and Dan enough. If you are thinking of a South America holiday don't look anywhere else. We will definitely be back for our next South america trip.

Tailor made Holiday to Argentina

Service:++
Product:++

Service rating : I dealt with Dan Clarke and he was excellent in every way. He advised me to start with on our trip then organised all our flights and transfers. Being of the older generation I couldn't get the hang of E-tickets to start with but he was very patient with me, explaining everything fully, and I rang on a number of occasions!. We had a fairly serious health scare with my husband between booking and going and Dan was really great and supportive as we weren't sure whether or not we would be able to go. Fortunately we were able to and had a great time.

If I hear of anyone going to Argentina, and quite a few of our friends have been recently, I will point them in Dan's direction.
Product : Very good value for money, transfers were very efficient even though we had booked our own accommodation for family reasons.

Tailor-made holiday to Chile & Argentina

Service:++
Product:++

Service rating : Great personal service from start to finish, in assisting us to develop a customised intinerary, which fully met our needs. Also remote assistance whilst on holiday when local airline changed our flight times
Product : Overall good value, and good quality accommodation

Tailor made Holiday to Chile and Argentina

Service:++
Product:NYT

I wiil recommend them

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