About RealWorld Holidays

RealWorld Reviews

Independent Reviews of RealWorld

As a small independent company, we understand that you want to make an informed choice about just who would be providing your holiday to South America. With that in mind, we've partnered with Feefo, the leading independent review specialists to allow all our customers to give detailed feedback on their holiday with us.

The process is completely independent of us and we have no control of either who provides a review, or of what that review says. However we're pleased to say that they have been overwhelmingly positive. You can read the most recent independent reviews of RealWorld Holidays here, or head on to the Feefo website to read all of them.

Feedback for RealWorld Holidays has been compiled from 63 customer reviews

DateProductScoreCustomer Comment

Tailor-made holiday to Peru

Service:++
Product:++

Service rating : Absolute top notch service from Dan and the team. This was our first ever trip to South America, let alone Peru, and from the moment we contacted Dan there was a real sense that everything was going to be taken care of. We went through a number of different itineraries before we settled on our trip to Peru.

The team in Peru worked very well to make sure our visit was memorable, particularly Eliu and Elias in Lima, and Julio in Cusco. The trip was so well managed that we were never left waiting around or wondering what was happening. Every email and WhatsApp message during our trip was answered promptly. Eliu even went out of his way and brought us to an impromptu lunch in the Barranco district when we told him we wanted to try local cuisine. I was much obliged for that!

To all those representatives who met us at airports, train and bus stations, hotel lobbies, and brought us to wherever it was we were going, many thanks. To the many tour guides we had, especially Boneth in Cusco, and Joel in Machu Picchu, we could not have asked for more knowledgeable guides who really brought the history alive for us.

We had a really memorable trip, and we are already planning to travel to South America in the future with RealWorld Holidays. We could not have asked for better service.
Product : Excellent value for money for the superb level of service. All hotels were good quality, lunches and dinner included on a lot of trips, no waiting around for drivers, just so well managed all round.


On 01-Feb-2018 the supplier responded:
Thank you for taking the time to leave such detailed feedback, and thanks for including some of your holiday photos! We're so pleased to hear that all of our colleagues in Peru looked after you so well, and we'll be sure to pass on your kind comments. We can't wait to help you plan your next trip to South America!

Tailor made holiday to Patagonia

Service:++
Product:+

Service rating : Staff very helpful when organising the trip and good itinerary.
Product : ON THE WHOLE EXCELLENT ACCOMODATION AND TRAVEL LOGISTICS - ISSUES WITH LUGGAGE TRANSPORT ON TREK


On 31-Jan-2018 the supplier responded:
Thank you for taking the time to review your recent holiday with us, and I'm so pleased you were happy with the itinerary. I'm glad our colleagues in Chile were able to sort of the problems with your luggage, and I hope you all enjoyed the trek!

Tailor made holiday and cruise to the Galapagos

Service:+
Product:+

Service rating : Not enough information given on appropriate clothing or items which really were necessary
Product : Guayaquil was an absolute horrible place and to have to spend 24 hours at either end of a first class cruise was a nightmare. There was absolutely nothing nice or interesting about the place


On 12-Jan-2018 the supplier responded:
Thank you for taking the time to give us some feedback on your recent holiday, we will be sure to take in on board and include a more detailed kit list for future clients. We hope your cruise was enjoyable and the beautiful Galapagos Islands lived up to your expectations!

Tailor made Holiday to Ecuador & the Galapagos

Service:++
Product:++

Service rating : Outstanding service from Dan and Rosie. Nothing is too much trouble and they will always find a way to incorporate any special things you want to see or do.
Product : Met at every location by a smiling representative, happy to show and introduce us to the traditions and customs of their country.


On 12-Jan-2018 the supplier responded:
Thank you for reviewing your recent trip with us and we're so pleased you've been happy with our services! We can't wait to help you plan your next trip!

Tailor made Holiday to Peru

Service:++
Product:++

Service rating : From start to finish of our trip we were extremely pleased by the service, care and attention of the detailed people who were allocated to be our guides, helpers and transporters. All accommodation were of an excellent clean standard, meals and breakfast excellent. All accommodation felt very friendly and secure. All modes of transportation were of a high standard. All tour guides were extremely knowledgeable and helpful to our group. The cost of the holiday was very good considering the package we were offered with the different modes of transport e.g. planes, boats, trains, coaches, mini-buses, taxis and variety of hotels and a good mixture of historical sites visited during our 3 weeks stay.
Product : Extremely good value. A 'must do' in any persons life time.


On 12-Jan-2018 the supplier responded:
Thank you so much for taking the time to leave your kind and detailed review. We are very lucky to be able to work with some fantastic guides, and I'm glad you found them so helpful. If you need a hand planning any future trips to South America, you know where to find us!

Tailor made holiday to Argentina

Service:++
Product:nyt

It all worked perfectly. There was always somebody to meet us at airports and take us to the hotels and the trips were very well organised. The hotels were all excellent.


On 12-Jan-2018 the supplier responded:
Thank you for reviewing your recent trip with us, and it's fantastic to hear that everything went smoothly and that you enjoyed the hotels!

Tailor-made holiday to Ecuador

Service:++
Product:++

Service rating : As always, RealWorld Holidays deliver on high quality and service. We decided to go to Ecuador and the Galapagos Islands with RealWorld Holidays again based upon on our incredible trip to Bolivia, Peru, Iguazu Falls and Brazil 2.5 years ago. It had always been a dream of ours to goto the Galapagos Islands and explore some of Ecuador in the process and we weren't disappointed with what we saw and experienced which was in main part down to the itinerary, standard of accommodation and guides who provided their local expert knowledge.
Product : Again, it had always been a dream of ours to venture to the Galapagos Islands and explore some of Ecuador in the process. We weren't disappointed. It was a marvellous and incredible trip that we will never forget.


On 12-Jan-2018 the supplier responded:
Thanks for your review, and we're so pleased to hear that your dream trip to the Galapagos lived up to expectations! Please don't hesitate to contact us in the future to help plan your next trip to South America!

Tailor made Holiday to South America

Service:++
Product:++

Service rating : Real World were recommended to us when we were thinking about a South American holiday. We had some ideas but none of the travel agents we went to could help us, so we contacted Dan and Rosie at Real World. They were tremendous, offering suggestions about places that we didn't know about and offering advice. After numerous conversations and 5 different itineraries we agreed upon one.
Prior to departure they gave us booklets with advice about the different countries and places that we were visiting. These turned out to be very good.
The holiday itself ran like a dream, all our flights and transfers were sorted and we were met everywhere by English speaking local guides all of whom were cheerful, knowledgeable and helpful.
When we returned home after a month, we did not have any feelings of "i wish we had done that". which in itself says a lot for the company.
I would have no hesitation in recommending Real World to others and if we get chance to visit other places in the continent will definitely use them.
Product : see above for details....


On 17-Nov-2017 the supplier responded:
Thanks for taking the time to leave your lovely feedback and we're so pleased you had such a great holiday! We'd love to hear from you in the future if you plan on returning to South America.

Tailor-made honeymoon to Peru

Service:++
Product:++

Service rating : Thank you to Rosie and Dan for organising/planning our 18-day honeymoon to Peru. Rosie was especially amazing from the very beginning - always prompt in replying to every single query that came her way and extremely helpful in advising us for preparing for the trip especially the 4-day Inca Trail. Our itinerary covered Lake Titicaca (Puno), Cusco, Inca Trail to Machu Picchu and Mancora with several tours in Lake Titicaca and Cusco. A big thank you to Turismo Mer's Marita and Patricia who were angels and took amazing care of my husband who came down with altitude sickness on the day of the 10 hour tour bus trip from Puno to Cusco. Everything was well organised - we were picked up on time from the airports/stations, the hotels were all beautiful - especially El Mercado Hotel in Cusco, which was our favourite, the guides were all very friendly and helpful. Rosie was always contactable especially when we had a couple of questions whilst we were in Peru. Aside from the temporary altitude sickness, it was a perfect honeymoon. Our only negative feedback is that it was over too soon! We would definitely be calling upon RealWorld again to plan our next Latin America holiday!!
Product : Love Love Love Peru!! We definitely will come back again!


On 13-Oct-2017 the supplier responded:
Thank you for taking the time to leave your lovely feedback, and we're thrilled you had such a fantastic honeymoon! We will pass on your kind comments to all of our guides, especially Marita and Patricia. We're so pleased you loved the El Mercado hotel as much as we do, it is indeed a very special place. Hopefully we'll be able to help you plan another trip to South America very soon!

Tailormade holiday to Argentina and Chile

Service:++
Product:nyt

Rosie and Dan were really helpful right from our initial enquiry regarding the Lakes Loop fly drive to Chile and Argentina, plus Dan was really helpful while we were away emailing us some information. We had a fantastic time. The lakes, fjords, Andes and scenery were amazing. The weather could have been better ... but that was out of their control! We would definitely recommend this holiday, and RealWorld.


On 22-Sep-2017 the supplier responded:
Thanks for taking the time to review your recent self drive holiday with us! We're so pleased to receive such good feedback, and glad you enjoyed the beautiful Andes as much as we do!

Tailor made honeymoon to Peru, Ecuador, the Galapagos and Colombia

Service:++
Product:++

Service rating : Rosie was very helpful and was very quick to respond to my many emails. The itinerary she planned was perfect including everything we wanted and more. The hotels picked were perfect. I would definitely reccommend them or use them again!
Product : Our honeymoon could not have been better planned.


On 29-Sep-2017 the supplier responded:
Thank you for your kind feedback, and we're so pleased to hear your honeymoon exceeded expectations! It was a pleasure to arrange, and we hope to hear from you again in the future.

Tailor-made Holiday to Peru

Service:++
Product:nyt

Brilliantly organised with someone there to meet us at every stage of our journey. We did the Southern Cross tour and had a wonderful time exploring so many different areas of Peru. We would definitely travel with Real World again.


On 29-Sep-2017 the supplier responded:
Thanks for taking the time to review your recent trip to Peru with us. We're so pleased to hear you had such a wonderful holiday, and we look forward to helping you plan your next one!

Tailor made holiday to Peru & Brazil

Service:++
Product:++

Service rating : A massive thanks to Rosie and Dan for excellent organisation, reassurance before the trip and wonderful service.

I'm so blessed that I chose your company and everything exceeded my expectations.


Your guides in Peru were especially remarkable. Julio Cesar was exceptional in his care, time and guidance towards me. Equally so were the guides for Iguazu and Rio.


There were some delays with internal flights but these were unavoidable.


Whilst I enjoyed every moment of the trip, my feedback regarding the City tour of Rio would be that, perhaps, they should have included the iconic Selaron steps as well.


The staff at Augusto Coppacobana were brilliant. Warm, welcoming and extremely helpful. Likewise, in the other accommodation.


All in all, I had an excellent opportunity that will be entrenched in my mind forever. Once again, thank you tremendously for this.
Product : Amazing and exactly what I wanted.
A perfect trip for those who are adventurous in spirit but practical in practice.
Loved the wonder after wonder and it was certainly a blissful high...


On 31-Aug-2017 the supplier responded:
Thank you for taking the time to review your recent trip with us, and we're so please to hear you had such a wonderful time! We are very proud to work with such fantastic guides, and we will be sure to pass on your kind words to them. If you need our help planning any future holidays we would be more than happy to assist!

Tailor made Holiday to Chile and Bolivia

Service:+
Product:nyt

The tours offered were excellent. The hotels in the Atakama and Uyuni were good but they have a lot of room for improvement. I would recommend RealWorld without hesitation.


On 16-Aug-2017 the supplier responded:
Thanks for reviewing your recent trip with us and we're glad to hear you'd recommend us. If there's anything else we can help you with in the future, please don't hesitate to get in touch!

Tailor made Holiday to Ecuador & the Galapagos

Service:++
Product:nyt

Rosie and Dan were excellent, always approachable. No question was a problem. Rosie worked hard for our planning our programme and the way we wanted it. Almost very thing worked well as planned. What did not work well was put right immediately.

Overall- 5 star service


On 14-Jul-2017 the supplier responded:
Thank you for your kind feedback, and we're so pleased your holiday was a success! Please don't hesitate to get in touch in the future.

Tailor made Holiday to Peru

Service:++
Product:++

Service rating : Excellent. Straight-forward advice, regular communications and thorough information in advance. High-quality service and activities when away.
Product : Booking with Real World meant we could relax and enjoy our holiday, knowing that our main activities, accommodation and transfers were arranged but that we also have some independence and free time.


On 19-May-2017 the supplier responded:
Thanks for taking the time to review your recent holiday with us, and we're so pleased to hear you had such a positive experience both in the planning stages and during the holiday itself. If you ever need our assistance in the future you know where to find us!

Tailor made Holiday to Bolivia and Peru

Service:++
Product:++

Service rating : Great service from Rosie and Dan when organising our trip. Rosie adjusted our itinerary to fit our needs and to create a fantastic bespoke trip. The holiday was amazing, with spectacular must see sights.
Product : A great bespoke trip to South America.


On 19-May-2017 the supplier responded:
Thank you so much for taking the time to leave your kind review. I'm pleased to hear your bespoke trip was such a huge success!

Tailor made Holiday to Peru

Service:++
Product:++

Service rating : Every aspect of our tailor-made holiday went exactly to plan. Our needs were understood and incorporated into our itinerary at the UK end, and we felt informed well looked after from the moment we arrived in Peru to the moment we left.
Product : The quality of what we received in our package (transfers, hotels, well-trained guides, in-country travel etc.) all added up to very good value for money.


On 12-May-2017 the supplier responded:
Thank you for taking the time to review your holiday with us, and I'm so pleased to hear you felt looked after by our lovely guides in Peru! If there's anything else we can do for you in the future please don't hesitate to get in touch.

Tailor made holiday to Peru and Brazil

Service:-
Product:+

Service rating : Overall trip was very good. Sights amazing. My complaint is that we were not treated as individuals, even tho medical problems had been explained. The journey between places was extremely long , however there is nothing that can be done about that, but it would have been good to be forewarned and then we could have decided ourselves what to do. Not enough interest shown by UK at the time of booking (too us) an extremely expensive holiday, although their representatives in Peru were fantastic. My husband who has COPD learnt that he was to walk for 30+minutes , uphill in a group at altitude….not possible. They also put us on the third floor of a hotel with no lift. Problem with booking the first night , ended up in a single room as it was the only one with air conditioning.
Would not recommend “Real World” but would recommend the trip.
Product : Trip good but long distances to travel so be aware


On 31-Mar-2017 the supplier responded:
Thanks for taking the time to leave your review and I'm glad you had a good trip overall, but I'm sorry to hear you were unhappy with the service provided.

Regarding the long distances, the particular holiday you choose does involve some longer coach journeys, but all the information about travel distances and times was provided to you in advance, which is something we do for all customers.


Regarding your medical conditions, this is something we always take very seriously, and I'm sorry if you felt this wasn't the case. We discussed these conditions with you in detail, and our understanding was that we needed to make oxygen available if required and be able to provide assistance if required, which we did. Most sightseeing holidays to Peru will involve some walking at high altitude, as this is unavoidable at places like Machu Picchu, Cusco and Lake Titicaca, but we always ensure proper acclimatisation time is given, and we provide you with information about this in advance.


We take all feedback seriously, and I'm sorry to hear you wouldn't recommend us.

Tailor made holiday to Costa Rice

Service:++
Product:++

Service rating : well organised-again
Product : Enjoyed everything- well organised


On 31-Mar-2017 the supplier responded:
Thanks for your feedback and we're so pleased your enjoyed your second holiday with us!

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