About RealWorld Holidays

RealWorld Reviews

Independent Reviews of RealWorld

As a small independent company, we understand that you want to make an informed choice about just who would be providing your holiday to South America. With that in mind, we've partnered with Feefo, the leading independent review specialists to allow all our customers to give detailed feedback on their holiday with us.

The process is completely independent of us and we have no control of either who provides a review, or of what that review says. However we're pleased to say that they have been overwhelmingly positive. You can read the most recent independent reviews of RealWorld Holidays here, or head on to the Feefo website to read all of them.

Feedback for RealWorld Holidays has been compiled from 30 customer reviews

DateProductScoreCustomer Comment

Tailor-made holiday to Brazil & Argentina

Service:++
Product:++

Service rating : Excellent booking procedure, including informed advice on destinations. First class guides who were knowledgable, humorous and spoke good, clear English.
Product : The whole holiday ran like clockwork and a host of venues were packed into the time available without feeling rushed.

Tailor-made holiday to Peru & Ecuador

Service:++
Product:+

Service rating : RealWorld take care to establish exactly what is wanted and offer either solutions or a range of options to ensure that what is eventually committed is a good match.
Polite and courteous at all times and responding quickly and appropriately.
The company also provide excellent basic information about both the locations and the intentions of the various trips and journeys, together with requirements and essentials.
The choices of hotel were all excellent bar two which were merely good, and that related to limited availability.
Product : The concierge services contracted were all very good; arriving early, comfortable vehicles and polite staff. Where private tours had been organised rather than group excursions, this was excellent every time and the option of private guidance was clearly the best option.
The photos attached illustrate the huge range of interesting items, other than major attractions like Titicaca and Machu Picchu.
The group excursions were very good, with the exception of one (Nevada Negra on Galapagos). We were also unable to feed back on this because the feedback form was written in German. This was billed as a day trip with lunch, arriving back afternoon. The taxi was late, but that didn't matter because the packed lunch wasn't ready for another half hour. Then the tour guide announced that because some members wanted to return by 13:30 there would be less breaks and they would be shorter. The trek was led at high speed by the guide about 20 metres in front of everybody else, and only stopping twice to give information. At 9:15 the guide asked who would like lunch (who embarks on a 20Km trek on a full stomach?) and some guests said they would but most of us had only just had breakfast. So we had to stop; the rest of the trip was even faster. That was a rubbish trip.
The other thing to be aware of is the motor-boat taxi service in Galapagos which is a horrendous vomit inducing trip approaching 2 hours duration. Sitting next to guests who are actually vomiting into bin-liners is not the best introduction. All the tourists we met said the same.
We discovered a number of options that had not been offered, but we also had unique options of our own. One particular option that was not offered was a coach swap between Puno and Cusco which avoids returning to Arequipa by swapping coaches high in the Andes. that would also save a day of travelling.
We had to ask about laundry, as living out of a suitcase is easier if you take a lot less. In fact we got most information from Trip Advisor and it was very easy, but take your own scale when buying laundry by the Kg. We were overcharged (3Kg as 5Kg) but that was returned because we had our own scale.
Finally, the restaurant guidance was very good, although not exhaustive, every one of the venues selected was good.

Tailor-made holiday to Chile, Brazil & Argentina

Service:++
Product:++

Service rating : Great service from planning right through to after service
The whole holiday was organised perfectly
The airport transfers were all spot on even when an internal flight had a 7 hr delay!
Hotels overall were excellent,we did have an issue with one but a quick email to Dan and next morning we were moved to another hotel
Product : Fantastic sights,South America must be visited!!

Tailor-made holiday to Peru

Service:++
Product:++

Service rating : A brilliantly organised holiday in northern Peru. It was planned carefully in consultation with us and with expertise ensuring we had the experiences we requested. The services and personnel we encountered were of the highest order and the hotels were as described. The variety of transports (air, car, buses) were appropriate and all transfers worked well.
Product : As mentioned before, planned in consultation with us. Excellent value which provided a friendly and professional service. We felt treated as individuals both in the UK and in Peru.

Tailor-made holiday to Peru

Service:++
Product:++

Service rating : The trip was planned meticulously according to our wishes and the organisation on the ground was faultress.
Product : Outstanding in every way.

Tailor-made holiday to Peru

Service:++
Product:NYT

Everything promised was delivered and all dealings were conducted in a professional and friendly manner. The various hotels, transport arrangements, trips etc were all very good choices and we were really well looked after


On 27-Sep-2018 the supplier responded:
Thank you for taking the time to review your recent holiday with us, and we're so pleased to hear you enjoyed all of your trips and hotels. Just let us know when you are planning your return visit to South America!

Tailor-made holiday to Brazil

Service:++
Product:++

Service rating : Team was responsive to email questions and available via phone also as needed.
Product : Picked same hotel we where looking at and got us a better price.


On 27-Sep-2018 the supplier responded:
Thanks for your feedback, and we hope you enjoyed the wedding! We'd be more than happy to help you with any future holiday plans.

Tailor made holiday to Peru and Brazil

Service:++
Product:++

Service rating : RealWorld Holidays provided excellent service. Our trip was well
Planned and organised. The local guides were reliable and provided
Excellent information.
Most hotels were of a good standard and in central location.
Product : Great service, good accommodation, very knowledgeable
Guides.
Unfortunately, the hotel in Machupicchu was below standard;
The room was small, next to the lift and had no table, shelves or hooks to hang up clothes or towels. After experiencing the highlight of our trip (the ruins of Machupicchu) this was a real let-own. We suggest that you choose a different hotel in the future.

Tailor-made holiday to Brazil

Service:+
Product:+

Service rating : it was nice and easy , all the staff were good, all the guides in Brasil were top class.
Product : The all round holiday was. Good

Tailor-made holiday to Peru

Service:++
Product:++

Service rating : From start to finish the service was fantastic. Before we went the friendly staff went out of their way to make suggestions to improve our trip.
Once in Peru we had a first class service and always felt like we were given the best room options in every hotel and had lots of extras (eg included lunches) we weren't expecting
Can't recommend more highly
Product : The itinerary incorporated everything we wanted and more. The highlights were Colca Canyon and KM 104 trek to Maccu Picchu (we didn't have time for the full Inca trail unfortunately but this was a superb alternative if you're short on time)

Tailor-made holiday to Peru

Service:++
Product:+

Service rating : Excellent service throughout, from initial enquiry to the end of the trip.
Product : Great holiday, great itinerary, brilliant service. The hotels in Lima and Aguas Calientes could have been a bit better and the hotel in Ollantaytambo was not what we expected. Very basic and noisy. The only saving grace was the good breakfast and the good location. The hotel in Cuzco was good.

Tailor made holiday to Peru

Service:++
Product:++

Service rating : This is the third time I have been away with Real World Holidays, which really I think says it all! They deliver a wonderful experience exactly tailored to your requests.
Product : I requested a number of destinations within Peru and Bolivia and Real World Holidays put together a holiday that met every request.

Tailor-made holiday to Peru

Service:++
Product:++

Service rating : Real World arranged everything so well the holiday was stress free. All of our connections went perfectly and the local staff were fantastic.
Product : Great value for money - we felt like VIP's.


On 14-Jun-2018 the supplier responded:
Thank you for your kind review, and we're so pleased to hear you felt like VIPs on your holiday! We look forward to helping you plan your next trip to South America!

Tailor made holiday to Chile and Bolivia

Service:++
Product:++

Service rating : This was my fourth holiday with Real World and once again they were brilliant. They helped me plan a wonderful bespoke holiday with extremely helpful advice on where to go, where to stay and what to see.
Product : Great value for money. Good choices of itinerary and hotels


On 08-Jun-2018 the supplier responded:
Thank you for taking the time to review your latest holiday with us - it's been a pleasure as always to help you with your travel plans! We're so pleased you had another wonderful trip to South America, and thank you for your feedback, which we greatly appreciate.

Tailor made holiday to Peru

Service:++
Product:++

Service rating : We were impressed and amazed at the organisation that went into making our experience in Peru the holiday of a lifetime.
That this was achieved at every stage from a distance, with different agencies involved was fantastic.
We were very well looked after at every stop, with pleasant, knowledgeable guides and managers. We could have been royalty!
Product : This was a once in a lifetime trip and having experienced 3 weeks in Peru, seeing so much that had been arranged for us, it was definitely value for money.


On 08-Jun-2018 the supplier responded:
Thank you for taking the time to review your recent holiday to Peru with us, and we're so glad you had a fantastic time! It's really nice to hear that you felt so well looked after throughout your holiday, and we hope we can help you plan any future travels to South America!

Self-Drive Holiday to Chile and Argentina

Service:++
Product:++

Service rating : The service from Rosie was excellent. Any queries that we had raised with her were answered promptly. Our tour of Chile and Argentina proved to be well organised and generally, the accommodation was varied and excellent. Unfortunately, Rosie could not teach us Spanish in time for the holiday!! We would recommend that you at least get some basic Spanish before travelling in this area.
Product : The 4 x 4 car was excellent and there were no problems. We would arrange and buy a holiday from Real World again.


On 11-May-2018 the supplier responded:
Thanks for taking the time to leave your kind feedback, and we're so glad you had an enjoyable holiday. It's fantastic to hear that you were happy with our service and the organisation of the trip. Perhaps we can help you with your Spanish in time for your next holiday with us!

Tailor-made holiday to Peru & Brazil

Service:++
Product:++

Service rating : Reliable service, with all aspects delivered as promised. Friendly staff, responsive to any requests.
Product : Great holiday. A once in a lifetime experience.


On 11-May-2018 the supplier responded:
Thank you for reviewing your recent holiday with us, and we're so pleased to hear you had a great time and were happy with our service. We'd be happy to help you with any future trips to South America!

Tailor made holiday

Service:++
Product:++

Service rating : All the way through, from initial enquiry to the holiday itself, they were unfailingly helpful and very prompt in responding to e mails and phone calls. The level of communication generally was excellent, they always did as they said and documents were received in good time. The service felt personal and specific to our circumstances. I really can't fault them at all, it was a pleasure dealing with them and the holiday fulfilled all our expectations.
Product : I would recommend both the holiday and its value for money.


On 17-Apr-2018 the supplier responded:
Thank you so much for taking the time to give your feedback, and we're glad to hear that you had such a wonderful holiday! Thanks also for your kind comments about our customer service, and it's great that you were happy with our communication throughout the booking process. We'd be more than happy to help you plan any future trips to South America!

Tailor-made holiday to Chile

Service:++
Product:++

Service rating : We have just returned from our absolutely fabulous holiday in South America. All guides, drivers and hotel staff couldn’t have been more friendly or helpful.

At each destination our driver and or guide was waiting for us. All flights and excursions were well organised and tickets made available to us well in advance. We couldn’t have been happier with the arrangements made to ensure we had a trouble-free and totally enjoyable experience.

The choice of locations were stunning and the most spectacular was the Perito Moreno Glacier which was jaw dropping! The journey as you cross the Andes mostly by boat is amazing with crystal clear lakes, high mountains,volcanos and the condor circling high above.
Product : This holiday was excellent value, well organised and very memorable for its stunning scenery and the variety of locations


On 29-Mar-2018 the supplier responded:
Thank you for taking the time to review your recent holiday with us, and we're glad to hear you had such a fantastic time! The scenery is Patagonia is incredible, and we too think the boat trip across the Andes in the Lake District is a brilliant way to appreciate it. Let us know if you are planning a return trip to South America!

Tailor made Holiday to Brazil

Service:++
Product:++

Service rating : Real world provided a top class service and if we ever plan to go to South America again we will defiantly be contacting Real World.
Product : Loved every moment of the holiday


On 07-Mar-2018 the supplier responded:
Thanks for your kind feedback, we're so pleased to hear you were happy with our service and had such a lovely holiday. We'd be happy to help you plan your next trip to South America!

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